eQuizShow

Operations Management Y12

General

Question: The three key elements of an operations system
Answer: Inputs, Processes, Outputs

Question: The value of output per unit of input
Answer: Productivity

Question: "Intangible" and "consumer presence is required" are two characteristics of ________
Answer: Services

Question: The cost advantage a company has with the increased output of a good or service is called economy of __________
Answer: Scale

Question: The cost advantage a company derives from producing two or more goods or services together, rather than separately, is called economy of ________
Answer: Scope

Strategic Planning

Question: The four main considerations for an operations' manager when it comes to strategic planning:
Answer:

1. Product

2. Process

3. Facilities

4. Quality

Question:

The five stages to new product development, once an opportunity has been identified are:

1. Exploring and generating ideas

2. Rough screening

3. Business analysis

4. Prototype development

5. _______________

Answer: Testing

Question:

The five types of processes for manufacturing are:

1. Project

2. Job shop

3. ______

4. Assembly line

5. _______

Answer:

3. Batch

5. Continuous flow

Question:

The three basic operations layouts for facilities are:

1. ______ - oriented layout

2. ______ - oriented layout

3. ______ - position layout

Answer:

1. Process

2. Product

3. Fixed

Question:

The three approaches to quality control are:

Answer:

1. Quality control

2. Quality assurance

3. Total Quality Management (TQM)

Operational Planning and Control

Question: Operational planning and control refers to long term or day-to-day operations?
Answer: Day-to-day

Question: The aim of inventory management is to ensure the ______ amount of inventory of all types is available at the ______ price and at the ______ time when required for production (1 word)
Answer: Right

Question:

The four types of inventory managed in operations are:

1. Material inputs

2. _________

3. _________

4. Spare parts

Answer:

2. Work in progress

3. Finished goods

Question: What are the two types of equipment maintenance?
Answer:

1. Preventative

2. Corrective

Question: The sequence of activities that takes the longest time to complete in a PERT chart is called ________
Answer: Critical Path

Extras

Question: ______ Manufacturing is a systematic method for the minimization of waste, without sacrificing productivity
Answer: Lean

Question: Six ________ is a statistical-based, data-driven approach and continuous improvement methodology for eliminating defects in a product, process or service
Answer: Sigma

Question: Using past data and trends to predict future demand
Answer: Forecasting

Question: Customer Relationship Management (CRM) is a form of B2C computer technology which aims to improve __________ with customers
Answer: Communication

Question: There is a 20% probability that your business will make a profit of $40,000, a 50% probability that it will make $30,000 and a 30% probability that it will make $20,000. What is the Expected Monetary Value (EMV) of your business?
Answer: EMV (business): $40,000x20% + $30,000x50% + $20,000x30% = $29,000

Same, but different

Question: A famous song by Sade: Smooth _________
Answer: Operator

Question: The Social _______ is a famous movie based on creating the largest social media platform in the world
Answer: Network

Question: The Big ________ is a famous movie about the 2008 financial crisis
Answer: Short

Question: _______ball, a movie about managing a baseball team, stresses the importance of maximizing the potential of each of your employees
Answer: Money

Question: The __________ , a movie about two sales people who start working as trainees at Google, stresses the importance of taking into account your team's knowledge
Answer: Internship