eQuizShow

OMNY

Phased Approach

Question: According to OMNY.info what is the 1st of the 4 phases of  OMNY's phased approach?
Answer:
Getting Started         NOW
Tap your own contactless card or smart device at select subway stations and on all Staten Island MTA buses. OMNY will support a full-fare, pay-per-ride option first, with free transfers at OMNY-enabled subway stations and bus routes. 


Question: According to OMNY.info what is the 2nd of the 4 phases of  OMNY's phased approach and when will it be done?
Answer:



                          Subway and bus expansion Late 2020



Question: According to OMNY.info what is the 3rd of the 4 phases of OMNY's phased approach and when will it be done?
Answer:



                           Commuter rail expansion  Early 2021





Question:

According to OMNY.infowhat is the 4th of the 4 phases of the OMNY's phased approach and when will it be done?


Answer:



                              OMNY rollout complete  by 2023

 



Question:


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Payments

Question: What kind of payment methods can I use with OMNY?
Answer: Any contactless credit card
Digital wallet
OMNY card


Question: When will the OMNY card be available?
Answer:


                        Beginning in 2021

Question: What are the 4 main digital wallets we tell people they can use?
Answer: ApplePay
GooglePay
SamsungPay
FitBit Pay


Question: How can I use OMNY if I don't have a contactless card?
Answer:

                     
                           Digital wallet


Question:
What are the ways I will be able to use cash with OMNY in the future?
               (2 part answer)

Answer: .In 2021 we will introduce the OMNY,  card a contactless transit card, that you will find at retail locations throughout the NY region.  In 2022 we will install OMNY vending machines at subway and commuter rail stations. 
                     
                                                                            


MetroCard

Question: Will OMNY cost more than my MetroCard?
Answer:


                                      No


Question: Can I still ride the MTA if I don't have a contactless credit/debit card?


Answer: Yes. You can still use MetroCard until the OMNY rollout is complete. 


Question: Will the MTA have a contactless card? 
Answer:


                       Yes, starting in 2021

Question:

 When will the Metrocard be decommissioned? 

Answer:


                                 2023

Question:

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Answer:


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OMNY

Question: What does the letters in OMNY stand for? 
Answer:       

          ONE METRO NEW YORK


Question: Can I buy railroad tickets with OMNY?
Answer: No, railroad tickets are not yet available on OMNY

Question:
What is OMNY?

Answer: OMNY is the MTA's new contactless fare payment system

Question: Can I use OMNY on the Long Island Railroad (LIRR)?
Answer:       Yes

Question: How can I use cash with OMNY today?


Answer: You can use cash if you use a reloadable prepaid card, you can prepay with cash at locations where the cards are sold. 

CRM

Question: Do I have to create a case for an Unregistered caller?
Answer:


                                 YES!


Question:

Can I create a customer? 

Answer:


                                           Yes!

Question: What is the easiest and fastest way to look up a customer?
Answer:

By using the phone number preceded by a +1


Question: If a customer is calling on an existing open case, what do I do?
Answer:

Create an "Activity" on the open case


Question:

How many goodwill adjustments can I give a customer per month?

Answer: 2?