eQuizShow

Elements of Effective Communication

Communication Models

Question:

The terms feedback and context are introduced in which of the communication models?


Answer:

Communication as Interaction



Question:

Jenny is speaking to Madina abouther ideas for a speech. While Jenny is speaking, Madina simultaneously shakes her head and has a puzzled look on her face. Jenny notices this response andstops and explains her ideas in another way. This example is most closely related to which model of communication?


Answer:

Communication as Transaction



Question:

The model of communication referred to as ‘human communication as action’ is linear, with meaning sent from   _____ to _____. 


Answer: Source to Receiver

Question: Prior to class, Ralitza received a phone messagealerting her to call home immediately. As a result of receiving this message,Ralitza is unable to focus on the class discussion. Which component of thecommunication process does this describe?
Answer: Noise

Question:

On the day Janet was scheduled to give her speech, her class was relocated into an auditorium. Janet couldn’t quite overcome the feeling of isolation she felt as she spoke to her twenty classmates in a room that could seat 500. Which of the following elements is most responsible for Janet’s reaction?


Answer: Context

Critical Thinking

Question: Which theory that impacts the critical thinking process is represented in this example?: All women drivers are dangerous. To support this perception, you seek and identify the "bad" or "dangerous" women drivers. All women drivers are dangerous. To support this perception, you seek and identify the “bad” or “dangerous” women drivers.
Answer:

Selective Exposure



Question: Which theory that impacts the critical thinking process is represented in this example?: All humans are mortal. Socrates is a human. Therefore, Socrates is mortal.
Answer: Syllogism

Question: You arrive late one morning to your workplace. Your manager approaches you and asks why you are late. You blame several external factors, including the bus driver on your commute, your dog who needed to go out for a walk this morning, and the elevator that is not working in your building. Your manager asks that you be more prompt in the future. The next day, a co-worker arrives late for work. You think: “That person should be more responsible. It’s obviously her fault that she’s late for work.” What critical thinking barrier to understanding your co-worker’s situation is reflected in this scenario?
Answer:  Self-Serving Conclusion

Question: Shelly knows that she has to see a therapist on Thursday to help her cope with the death of her father. She has several judgments about therapists: they are too emotional; they want you to talk about yourself so that they can judge your motives; and that they want you to talk about childhood problems that aren’t relevant to current issues. Because of these premature judgments, Shelly is not very talkative at her therapy sessions and attends only two times. What barrier to critical thinking for Shelly is being illustrated in this scenario?
Answer: Human Nature

Question: One of the first steps in critical thinking is receiving and processing the message. Identify the following stage of receiving and processing a message to the appropriate scenario. Your Communication Course Mentor explains Knapp’s theory of interpersonal relationship development to you. In order to help you understand the theory, you identify distinct stages of relational development and discuss together. 
Answer: Analysis

Public Speaking

Question:

Adapting your message to your audience, establishing common ground, and using good evidence are all ways of developing _____ credibility.


Answer:

Derived



Question:

“At the end of my speech, the audience will acknowledgethat volcanoes contribute more to global warming than motor vehicles” is anexample of a speech that targets a(n) _____.


Answer:

Belief



Question:

What is missing from this oral source citation?: According to the Washington City Paper article "Homelessness in Our City," a nameless mother explained...

 


Answer:

Publication Date



Question:

Max was using the Internet to find sources on parasailing. He found several interesting articles, but none of them contained a date, author, or publishing organization. What should Max do?


Answer:

Disregard those sources and continue looking for more sources that are documented.



Question:

Melvin has been invited to speak at career day for his son’s eighth grade class. Melvin is a computer programmer whose job involves developing financial planning software. Rather than talk about his products, he decided to focus his talk on computer programming in the development of computer games. The presentation was a success. What technique did Melvin use that helped his speech be successful?


Answer:

Consider your audience



Interviewing

Question:

What is the name of the type of interview that attempts to change or reinforce attitudes, beliefs, values, or behaviors, such as a sales interview?


Answer: Persuasive

Question:

An interview, such as an opinion poll, that seeks to gather data from another person. 


Answer:

Information-gathering Interview



Question:

Jackie’s manager sets up a meeting with her todiscuss her current status in the organization. He plans to first observe heras she works with clients, and second, follow up with her by discussing herstrengths and weaknesses. What type of interview is Jackie participating?

 


Answer: Appraisal

Question:

A student goes to an interview and judges the interviewer to be a neutral audience. What would be an appropriate strategy for the student to use to connect with the interviewer?


Answer:

Organize responses to appeal to the general interest that the interviewer may have



Question:

Describe the following question sequence:

Do you like yourcurrent job? How long were you at your last job? What made you want to leaveyou last job? What were things about your last job that you disliked? What could have been improved? How would you describe your relationships with your manager?


Answer:

Tunnel



Potpourri

Question:

You ask a friend out for coffee, but you are not sure if they would like to go with you. As you are talking to them you carefully observe their reactions to determine if they are interested in the invitation. They maintain eye contact and respond with "Yes". This is an example of which model of communication?


Answer:

Communication as Transaction



Question:  Sarah identifies common arguments as to why Bigfoot does not exist and systematically argues against each of these objections. What persuasive organizational pattern is she using?
Answer: Refutation

Question:

Nicole was planning a speech advocating the position that all students be required to take two years of a foreign language prior to graduation.She was fairly certain that most of the people in her class were against her position. She felt that the strongest argument she had for this audience was the value of this skill when seeking employment. She decided to present that argument as her first main point. What principle is Nicole using?


Answer: Primacy

Question:

Yolanda was looking forward to giving her informative speech because she liked her topic--her hometown. However, when she gave the speech the audience seemed disinterested; she couldn’t understand why she got such negative audience feedback. Given this information about the situation, what was Yolanda’s mistake?

 

 


Answer: She was speaker-centered rather than audience-centered in her topic selection.

Question: Kyoko’s mother taught Kyoko that medical doctors are always right. They are to be trusted at all times, are figures of authority, and should not be questioned. As a result, Kyoko grew up always following the advice of her physician and never seeking a second opinion. Recently, she attended an appointment with her general practitioner in order to discuss a pain in her leg. The physician told her not to worry, that it is a simple inflammation, and advised her to take two ibuprofen when she felt pain. Despite following his advice for weeks, Kyoko’s leg continued to cause her discomfort. However, she did not call the doctor again nor seek a second opinion. She simply followed his advice even though it did not help because she believes that her doctor is unquestionably right in his diagnosis. What barrier to critical thinking for Kyoko is being illustrated in this scenario?
Answer: Fact v. Opinion