eQuizShow
Sales Support Quiz
Vouchers
Question: CLC and SATVs are acronyms for what terms? (must get both answers to get credit)
Answer: Cisco Learning Credits & Software Assurance Training Vouchers
Question: This is the percentage of the revenue that Global Knowledge receives for a standard order booked with Cisco Learning Credits.
Answer: What is 90%?
Question: This is the number of SATVs required for a student enrolling in and 8 day bootcamp using the current 4 for 5 SATV promotion.
Answer: What is 7?
Question: The revenue of CLC orders processed in 2015.
Answer: What is $38,741,401.72?
Question: How long can SATVs and CLCs be extended?
Answer: SATVs, 0. CLCs 6 months provided they have not been extended previously.
TA 101
Question: Name 3 Sales Engineers and the product lines they support
Answer: Brandon Smith, Mark Smith, Kat Braak, Darryl Waldon, Cait Baur, Stephanie Rockwell, Kevin Marvin.
Question: What does CCNA stand for?
Answer: Cisco Certified Network Administrator
Question: What is the difference between a Training Associate and Training Specialist?
Answer: Compensation/experience
Question: What classes qualify for promotions?
Answer: GK delivered eligible courses.
Question: What is the difference between a Freedom Super Saver and a "Pack" prepay?
Answer: FSS can be customized to a dollar amount. Packs are prepaid seats in a class.
SLX Know How
Question: You notice a change made in SLX did not take on your screen. What is a remedy?
Answer: F5
Question: What is the fastest way to search for a contact using an email address
Answer: Right click the Green Contacts Icon
Question: When entering an enrollment, you get the error message: "No Fees Found - Bill to County?" How do you fix this?
Answer: verify the address in SLX
Question: When using a prepay - Where should you start the enrollment?
Answer: Third party bill under the prepay holder.
Question: How can you find the support contact from an onsite enrollment?
Answer: Find the money holder, see who created the ticket.
GK History
Question: This is the year that Global Knowledge was founded.
Answer: What is 1995?
Question: This is the GK revenue goal for 2016.
Answer: What is $650 million?
Question: This is the interim CEO and new GK Sales Leader.
Answer: Richard Pryor-Jones and Dan Endres.
Question: This company acquired Global Knowledge in January of 2015
Answer: Rhone Capital
Question: These are Global Knowledge's Core Values
Answer: Customers, Employees, Innovation, Integrity, Teamwork. CEEIT
Scenario
Question: Customer calls in and wants to pay for a class and their employer is not going to be paying for the class. Can we help them?
Answer: Yes. We have the Wake Tech enrollment option. Customer should be connected with the proper TA.
Question: It's Friday afternoon and all TA's are in a meeting and cannot take a call. Customer calls in and needs to register 3 students for a Red Hat class that begins on the following Monday. Customer has their credit card and is ready to pay. What do you do?
Answer: Inform the caller that registration for the Monday session is closed and help them to pick out the next date that works for their schedule.
Question: Customer calls in halfway through their class and is upset because their neighbor in class received a $500 Best Buy gift card and they did not. You find the student in SLX and see that they are enrolled under a channel key code. What do you do?
Answer: Reach out to the ICAM
Question: This company was recently acquired by GK.
Answer: Developmentor
Question: Customer calls in and asks if we have seat availability for a particular course and they have a course code. You enter the course code into SLX and it comes up with an "N" modality. What do you do with the call?
Answer: Explain that it is only delivered as a private onsite delivery and ask if that will work for the customer. If yes, fill out deal desk, if not get them to the TA.