eQuizShow
MOD A Wk 2 Lab
1
Question: True/False
Indicate whether the statement is true or false.
Time-specified appointment scheduling is the most commonly used in a medical office.
Answer: t
Question: True/False
Indicate whether the statement is true or false.
When an error or a change in scheduling occurs, you should use “white-out” so you can white new information in the same place.
Answer: F
Question: The typical length of time for a complete physical examination is
a. 10 minutes.
b. 15-20 minutes.
c. 30-60 minutes.
d. 90 minutes.
Answer: c
Question: Most patients are willing to wait no more than ____ to be seen by a physician.
a. 20 minutes
b. 45 minutes
c. 60 minutes
d. 90 minutes
Answer: a
Question: This appointment reminder is especially helpful for patients with a history of late arrivals or no-shows.
a. recall notice
b. reminder call
c. appointment card
d. reminder mailing
Answer: b
2
Question: A lighted instrument that is used to examine the inner structures of the eye is a(n)
a. penlight.
b. ophthalmoscope.
c. examination light.
d. anoscope.
Answer: b
Question: Two or more patients are scheduled for the same appointment time in this appointment scheduling system
a. cluster scheduling
b. combination scheduling
c. double-booking system
d. time-specified scheduling
Answer: c
Question: Which of the following is used to measure body temperature?
a. otoscope
b. tuning fork
c. thermometer
d. sphygmomanometer
Answer: c
Question: A disadvantage of the wave scheduling system is that
a. it assumes that two patients will actually be seen by the doctor within the scheduled period.
b. it prevents the medical assistant from pulling the patient's charts before they arrive.
c. patients become annoyed or angry when realizing they have appointments at the same time as other patients.
d. patients may have a considerable wait before seeing the physician.
Answer: c
Question: The first step in preventing infection transmission in the examination room is
a. handwashing.
b. keeping the examination table clean.
c. disinfecting all work surfaces.
d. emptying the garbage cans daily.
Answer: a
3
Question: The key piece of equipment in the examination room is the
a. examining table.
b. weight scale with a height bar.
c. biohazardous waste containers.
d. chairs.
Answer: a
Question: Which of the following items is used to cleanse the skin before a procedure?
a. formaldehyde
b. a fixative
c. a water-soluble gel
d. isopropyl alcohol
Answer: d
Question: The appointment scheduling system that groups similar appointments together during the day or week is called
a. wave scheduling.
b. combination scheduling.
c. time-specified scheduling.
d. cluster scheduling.
Answer: d
Question: Which of the following instruments tests a patient's hearing?
a. ophthalmoscope
b. tuning fork
c. sphygmomanometer
d. stethoscope
Answer: b
Question: The cover for the examination table should be made of
a. paper.
b. cotton.
c. nylon.
d. polyester.
Answer: a
4
Question: A piece of equipment used to measure blood pressure is a(n)
a. stethoscope.
b. anoscope.
c. sphygmomanometer.
d. otoscope.
Answer: c
Question: Which of the following is used to listen to body sounds?
a. stethoscope
b. otoscope
c. ophthalmoscope
d. anoscope
Answer: a
Question: The common abbreviation for Pap smear is
a. PS
b. ps
c. Pap
d. Psm
Answer: c
Question: Which of the following is appropriate for cleaning surfaces in the examination room?
a. germicidal soap
b. 10% solution of household bleach
c. iodine
d. alcohol
Answer: b
Question: Which of the following has a hard-rubber, triangular head and is used to check a patient's reflexes?
a. tuning fork
b. tape measure
c. reflex hammer
d. anoscope
Answer: c
5
Question: The first step in preparing the appointment book is to
a. schedule new patient appointments.
b. establish the matrix of the appointment book.
c. schedule routine appointments.
d. plan for double booking.
Answer: b
Question: Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis?
a. wave scheduling
b. open-hours scheduling
c. cluster scheduling
d. modified-wave scheduling
Answer: b
Question: Who is responsible for preparing the examination room for patients and physicians?
a. the medical assistant
b. the nurse
c. the housekeeper
d. the physician's assistant
Answer: a
Question: Which of the following appointments typically takes 5 to 10 minutes?
a. emergency office visit
b. new patient visit
c. follow-up office visit
d. complete physical examination
Answer: c
Question: Which of the following is an instrument used to examine the ear canal and the tympanic membrane?
a. otoscope
b. examination light
c. penlight
d. anoscope
Answer: a